East Valley Disaster Service, Inc. (EVDS) in Mesa, AZ is pleased to share a portion of a recent letter received from one of our satisfied customers:
Please accept our sincere thanks to East Valley Disaster for the outstanding emergency and restoration services we received as a result of the water damage to our home following our loss on October 3, 2013. We are overwhelmed by the superior quality of work in every aspect and trade that worked on our home. We were amazed at the speed at which the jobs were completed, home was restored and contents were so carefully packed out and returned. It’s difficult to find a place to start, but we want to share our story, every area, and individual everyone who helped on our water loss. So forgive us if we forgot anyone. As they all did an amazing job.
We would appreciate if you could extend an exceptional commendation to Kelly Weimer, Project Manager, He valiantly stepped up to plate and took over every aspect of this job. He did not miss a detail. He wasted no time getting us on the schedule for the different trades drywall, paint, cabinetry, electrical, contents, carpet, and then coordinating all of the work. We have never seen a Contracting Manager work so hands on, and be so accessible. He made sure everything got done, done well, and ran smoothly. He recognized that it was very important to us to get our master bathroom cabinet/vanity replaced as soon as possible. That vanity cabinet took the brunt of the water from the pipe burst and was so severely damaged it fell apart into pieces upon removal. We expressed our concerns to our State Farm Adjuster and Kelly Weimer about what an inconvenience it was to be without it. The first thing Kelly did was arrange for a temporary cabinet to be installed. Within 48 hours of the Emergency Services and completion of dry-out he arranged for a temporary cabinet to be installed. And that same day, he researched and found a cabinet of like kind and quality, and in fact close to exactly what we had before, and ordered it. As soon as it arrived in Phoenix AZ, he arranged for pick-up and we had it installed the day it arrived. It was truly amazing how quickly he got all of it done. We never once had to leave a telephone voice mail message for Kelly Weimer Project Manager. He answered his phone each and every time we called for ongoing reconstruction matters, and made himself accessible without making us feel, there was another job more important. Kelly was an exemplary Project Manager, and we thank him sincerely for making the entire process run smoothly which took a great deal of stress off our shoulders. We will be forever grateful.
James & Christine N.